• Service Advisor - Volkswagen of Streetsboro - Streetsboro, Ohio

    Job Locations US-OH-Streetsboro
    ID
    2019-1062
    Category
    Service
    Type
    Regular Full-Time
  • Overview

    The Service Advisor will coordinate new and existing maintenance and repair appointments daily, interacting with Customers, Sales professionals and Technicians.

    Responsibilities

    To include but not limited to the following:

    • Set, confirm and prepare appointments to expedite our customers service experience
    • Determine vehicle needs based on customer information, vehicle walk around and a technician's multi-point inspection and/or diagnosis
    • Produce estimates and repair orders for customers with full transparency, including cost and time estimates
    • Communicate frequently with Supervisors, Technicians and Parts Associates to ensure timely completion of work
    • Follow up with customers on the status of their vehicle maintenance and repairs
    • Gain superior product knowledge to effectively help customers with service maintenance requirements, warranty information and additional services offered by AFS
    • Maintain existing accounts and establish good relationships with new accounts
    • Keep management informed by submitting activity and results reports, i.e. daily call reports, weekly work plan, monthly analysis reports, etc.
    • Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
    • Recommend changes in products, service and policy by evaluating results and competitive developments

    Qualifications

    The right candidate will meet the following job requirements;

    • Automotive Service Advisor experience required 
    • Professional appearance
    • Customer Service/Sales skills
    • Excellent written and communication skills
    • Advanced computer skills in Microsoft Office email, spreadsheets and documents
    • Valid Ohio Driver's license
    • High School Diploma or Equivalent
    • Ability to pass a background check

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