• Service Advisor - North Coast Auto Mall - Cleveland, Ohio

    Job Locations US-OH-Cleveland
    ID
    2019-1039
    Category
    Service
    Type
    Regular Full-Time
  • Overview

    North Coast Auto Mall is currently hiring a Service Advisor to join our team. The Service Advisor will coordinate new and existing maintenance and repair appointments daily, interacting with Customers, Sales professionals and Technicians.

    Responsibilities

    To include but not limited to the following:

    • Set, confirm and prepare appointments to expedite our customers’ service experience
    • Determine vehicle needs based on customer information, vehicle walk around and a technician's multi-point inspection and/or diagnosis
    • Produce estimates and repair orders for customers with full transparency, including cost and time estimates
    • Communicate frequently with Supervisors, Technicians and Parts Associates to ensure timely completion of work
    • Follow up with customers on the status of their vehicle maintenance and repairs
    • Gain superior product knowledge to effectively help customers with service maintenance requirements, warranty information and additional services offered by AFS
    • Maintain existing accounts and establish good relationships with new accounts
    • Keep management informed by submitting activity and results reports, i.e. daily call reports, weekly work plan, monthly analysis reports, etc.
    • Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
    • Recommend changes in products, service and policy by evaluating results and competitive developments

    Qualifications

    The right candidate will meet the following job requirements;

    • Automotive Service Advisor experience required 
    • Professional appearance
    • Customer Service/Sales skills
    • Excellent written and communication skills
    • Advanced computer skills in Microsoft Office email, spreadsheets and documents
    • Valid Ohio Driver's license
    • High School Diploma or Equivalent
    • Ability to pass a background check

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